Terms and Conditions

Dog Walking and Pet Sits

1.0 Relationship and Responsibilities 

1.1 It is expressly understood that the owner retains the services of FeatherPaws as an independent contractor and not as an employee.

1.2 FeatherPaws undertakes to perform the agreed-on services in an attentive, reliable and caring manner and the owner undertakes to provide all necessary information to assist in this performance. 

1.3 FeatherPaws undertakes to notify the owner of any occurrence pertaining to the pet(s) which may be relevant to the care and well-being of the pet(s).

1.4 FeatherPaws will supply and be equipped with waste bags and will duly remove dog faeces from public places.

1.5 The owner will provide suitable harnesses and collars as approved by FeatherPaws as well as coats or muzzles if required. 

2.0 Compensation

2.1 FeatherPaws shall be paid the amount of £12.50 per hour walk unless agreed otherwise and £30 per night for pet sits.

2.2 For walks payment is to be made by either cash or bank transfer monthly.

Name: FeatherPaws

Account Number: 33527335

Sort Code: 60 83 71

2.3 For pet sits payment is to be made within 48 hours of completion of the pet sit.

2.4 For one-off services payment is to be made within 24 hours of completion of the service.

3.0 Cancellation or Early Termination

3.1 Either party may terminate this Pet Services Contract a minimum of 24 hours prior to the first scheduled visit without incurring penalties or damages.

3.2 Cancellation by the owner of scheduled walks with less than 24 hours notice may be charged at the full rate or rescheduled at the discretion of FeatherPaws.

3.3 Where FeatherPaws as sole proprietor needs to cancel a scheduled walk due to unforeseen circumstances, she may appoint a substitute walker with the written approval of the owner and any difference in feeds charged shall be for the account of FeatherPaws. 

3.4 Should any dog become aggressive or dangerous FeatherPaws may terminate this Dog Walking Contract with immediate effect.

3.5 Any wrongful or misleading information in the Owner’s Information or Pet Information sheets may constitute a breach of the terms of the Pet Services Contract and be grounds for instant termination thereof.

3.6 Termination under the circumstances described in 3.4 or 3.5 above shall not entitle the owner to any refunds nor relief of any outstanding payments due.

4.0 Liability 

4.1 FeatherPaws accepts no liability for any breach of security or loss or damage to the owner’s property if any other person has access to the property during the term of this agreement.

4.2 FeatherPaws shall not be liable for any mishap of whatsoever nature which may befall a pet or be caused by a pet who has unsupervised access to outdoors. 

4.3 FeatherPaws is released from all liability to transporting pets to and from any veterinary clinic or kennel, the medical treatment of pets and the expense thereof.

5.0 Indemnification

The parties agree to indemnify and hold harmless each other as well as respective employees, successors and assigns from any and all claims arising from either party’s wilful or negligent conduct.

6.0 Emergencies 

In the event of an emergency, FeatherPaws shall contact the owner at the numbers provided to confirm the owner’s choice of action. If the owner cannot be reached timeously, FeatherPaws is authorized to:

  1. Transport the pet(s) to the listed veterinarian;
  2. Request on-site treatment from a veterinarian
  3. Transport the pet(s) to an emergency clinic if the previous two options are not feasible. 

7.0 Security

FeatherPaws warrants to keep safe and confidential all keys, remote control entry devices, access codes and personal information of the owner and to return the same to the owner at the end of the contact period or immediately upon demand.

8.0 Whole Agreement

The Pet Services Contract, Owner’s Information Sheet, Pet Information Sheet and the Veterinary Release Form constitute the sole and entire agreement between the parties with regard to the subject matter hereof and the parties waive the right to rely on any alleged expressed or implied provision not contained therein. Any alteration to this agreement must be in writing and signed by both parties. 

9.0 Assignment

No party may assign any of its rights or delegate or assign any of its obligations in terms of the Pet Services Contract without prior written consent of the other party, except where otherwise stated.

10.0 Binding Effect

The terms of this contract shall be binding upon and accrue to the benefit of and be enforceable by either party’s successors, legal representatives and assigns.

Group Dog Training Classes


●Full payment by bank transfer is to be made to secure your place on the course. Once the course is started no refund is available, as your place can no longer be filled.

●Written confirmation of booking will be given via email. Including start time and dates of each class.


●Although group dog training classes are roll-on-roll-off, you are booking for the initial 4 sessions of group training and it is hoped that you can attend all of the classes in the course. Understandably this is sometimes not possible (due to your personal commitments, or illness). You will receive notes for the missed week but no partial refund will be issued. Where possible I will try to accommodate e.g. you attend (without your dog) on the missed week for another course so you can understand the exercises.

●Number of people coming to classes – I encourage as many members of the family to attend training as possible. The more members on board with training the faster your dog will learn.

●Children are welcome but are the responsibility of the adult they are with. If they are disruptive to class or any of the dogs are finding them too difficult we may have to ask them to leave the class. For this reason, we recommend at least two adults attending if bringing young children along.

●Classes are for dogs wishing to progress in general training. You must not knowingly book a dog who is reactive to dogs or people onto group training. If you have any questions over class suitability for your dog please talk to us. I can advise or do an assessment prior to class.

●Positive off lead interactions can be a fantastic learning experience for dogs. Unfortunately I cannot guarantee a suitable mix in each class for this to always be possible.

●On lead greetings are detrimental to most dogs and so please do not allow your dog to greet others when on lead.

●All dogs attending classes must have shown proof of vaccination. This is for the safety of your dog as well as everyone else’s.

●Any dog faeces passed at classes are the responsibility of their guardian to pick and take home with them.

●Dogs may never be left alone in cars and I do not facilitate a second dog attending with you for group classes. Two spaces on a course may be booked and handled by separate people but it is not appropriate to bring two dogs with you and only work one of them.

●At all times dogs should be kept on lead and away from contact with other people and dogs whilst on the premises unless explicitly told otherwise. If your dog or another dog is reacting (barking, pulling on the lead or trying to move away) then please increase the distance between yourself and the other dog.

●I do not take responsibility for damage or loss to vehicles whilst parked.

Individual Training

●Bookings for individual sessions will be confirmed via email and full payment must be made at the time of booking to secure your session.

●Travel costs apply to some appointments. Personalised quotes can be obtained by contacting me.

●Cancellations – if you need to cancel a session I can rearrange this to a suitable time given 48 hours notice. Less than 48 hours notice to delay a session and you may still be charged for the appointment, FeatherPaws may consider true emergencies on a one to one basis and reschedule without charge.

Intellectual property rights

All written, photographic and video material, website, and logo are the sole property of FeatherPaws and are not to be distributed without prior, written permission. They are protected by copyright and other intellectual property rights and legislation. In accessing my materials, including our website, you agree that you are using them for your personal, non-commercial use.

Blogs and free to access videos have consent to be freely shared. 


●I will not take responsibility for misinterpretation of advice. Many external factors influence behaviours and I cannot guarantee my training advice will be successful without controlling all of these other factors.

●For behavioural problems a behaviour consultation is recommended to work to alter dangerous and stressful behaviours. Animal aggression can cause injury, including fatalities. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure the aggression will be successfully controlled. It is your responsibility to ensure safety of people and other animals with regards to your pet. Safety precautions will be advised and may include; limited access to people/animals, being kept on lead, wearing a muzzle and use of gates around the home. I cannot take responsibility for behaviour of your dog outside of training sessions with me.

●I strongly recommend all dog guardians have pet insurance including third party liability cover.


All client details are kept in confidence and not passed onto a third party for promotional use. Email addresses are used to inform clients of services and activities as well as current bookings and notes.

Illness and injury

●Bitches currently in heat, if actively in heat (bleeding), are not allowed to attend the training classes. It is unfair and distracting on other dogs. She will also be less likely to cope with training during this period.

●This also goes for sick or injured dogs, including dogs who have been in contact with infectious diseases including Kennel Cough and Parvovirus.

●We can rearrange any 1-2-1 training to suit but if you are in group classes your dog may unfortunately miss classes due to this. You can still attend without your dog to maintain continuity of training. Replacement classes cannot be offered unfortunately as classes are limited to a maximum of four dogs per class.


●During training I may take photographs or videos of dogs learning and family members may be captured in these photos. These are to be used in both educational and promotional materials. By agreeing to our terms and conditions you give consent for FeatherPaws to use these materials as stated above including on social media and on our website.

●I will not use photos with children in unless agreed with their parents/guardians.

Delay of session

I reserve the right to cancel training sessions (group classes, individual training and behaviour consults) at my discretion. It is infrequent but if FeatherPaws need to reschedule a session, such as in an emergency or due to adverse weather conditions including extreme heat, you will be offered a replacement date. This will be a day suitable to you for individual training and behaviour consults. For group classes a replacement date will be discussed. Up to two replacement sessions will be offered to accommodate all clients.